5 things I wish I knew when I started my marketing career

Colleges turn out tons of business and marketing majors. Many campuses house marketing under Business Administration and some have specific marketing departments. Combining Business Insider’s most popular college major data for Business Management and Administration (#1), General Business (#2) and Marketing / Marketing Research (#4) totals 16% of all declared majors in the United States. Our college educations are slotting many of us into roles that fall under marketing.

But, most folks new to marketing have no clue what they’re getting into. I didn’t.

With that said, I’m sharing five of the things I wish that I knew way back then. It could have saved me some stress, heartache and helped to prevent me from looking as dumb as I did back then.

1. You will never be Don Draper.

Sorry. You’ll get plenty of free booze at events, but marketing is not advertising, pal. For some reason, much of marketing education blurs the lines between marketing and advertising. A very small percentage of new marketers will work at ad agencies. Most that do are not impacting any of the creative campaigns.

Managing creative delivery and execution is one of the most alluring aspects of marketing. It sucks us in. We see the great commercials. We notice stellar branding. We think we understand user experience because we use well designed gadgets. We know impactful copy when we see it because we scroll past memes on Facebook daily. We won’t be doing any of this for a very long time.

It would have been much more valuable for me to understand simple HTML, constructing an email campaign, learning how to manage ad spend or running an A/B test. You’ll spend more time filling out paperwork than you will wowing client execs with a new piece of creative in a boardroom over neatly poured Canadian Club.

2. You will get tired of events and travel.

You mean people will PAY me to fly, eat food and get free swag? I thought that. I was an idiot. Every marketer has probably studied event management or at least how to successfully execute an event from a marketing perspective. Many courses even have a trial by fire project where you structure events, fundraising or campaigns to give it a try.

Your flight will be delayed. You’ll be in a middle seat wedged between two people who are my size. You’ll have a hotel bed that feels worse than laying on the floor. You’ll get the hotel / airplane crud and fly back home hacking and wheezing. And your feet will hurt because you’re standing all day.

Events are a part of the industry and you’ll go to plenty, but it won’t be champagne dreams and caviar wishes. Learn better time management skills to squeeze in a workout. Expense a nice dinner. Connect with friends in the area. Sharpen your networking and public speaking skills. You’ll quickly become an event pro and recognize faces in every city. Make the most of your trips to avoid getting burnt out and never, ever, ever take a redeye. You’ll be miserable the day you get home and be worse off than if you stayed the night and flew back early.

3. You will always have questions without answers.

I’m a completionist. If I start something, my brain prefers to finish it… even if I start that something at 1am and it takes three hours. Leaving things in an unresolved state has always been a problem for me (yes, I’m a bit obsessive). In marketing, you will always have questions without answers. It requires a different mental framework to understand how to structure complex problems and data sets in a way to pull out and understand insights.

This isn’t easy. Remember the scientific method? Here’s a quick overview if you forgot.

  • Ask a Question
  • Do Background Research
  • Construct a Hypothesis
  • Test Your Hypothesis by Doing an Experiment
  • Analyze Your Data and Draw a Conclusion
  • Communicate Your Results

This is marketing. It is a blend of art and science, but you have to be disciplined enough to configure a problem in a way to start a test, understand the results and know where you go from there. Interestingly enough, you have to market your marketing. Learn how to pull out the useful takeaways and communicating that to others.

4. You should have paid more attention in Statistics class.

Go ahead and follow two folks: Tom Webster and Chuck Hemann. Both of those gentlemen are masterful with data, interpreting data and pulling out the insights. I’ve worked with lots of analytical folks in my career, but there aren’t many that can take things full circle. The most frequent gap is the very last step – turning all of the abstract data into the three most important things the C-suite needs to know.

Odds are, many marketers have had a meeting with some C-level folks that first highlighted this gap. It happened to me. You’re presenting a project or plan and start getting peppered with really good, very specific questions. Within a minute or two, you’ve reached a mental progression path where you get stuck. There isn’t full mastery of the data. The problem wasn’t structured properly. You presented lots of data, but missed the meaning.

Data driven, performance based marketing requires analytical knowledge. Spend some time sharpening this skill. I think that the rise of growth hackers is due to a skills gap in the marketing industry. The average marketer was incapable of testing, tweaking and mastering business metrics and it spawned a niche. The folks who could do this well became growth hackers. Half of the job descriptions you read mention growth hacking now. Buy a book about marketing analytics (Chuck’s would be a good starting place) and you could even go through Google’s free Analytics Academy training.

Also, be self-aware. If you’re not as strong with analytics as you want to be, start doing something about it and share that with your manager or in the interview process. There is no perfect marketer. We all have shortcomings. Know yours and work on them.

5. You should have tried Sales first.

Have you ever sold anything? If not, run and try it. Sell knives or lotion or used DVDs or vacuum cleaners or jewelry. Find an opportunity to go through the process of understanding the product you sell, pitching it, getting rejected 95% of the time and bouncing back.

If more marketers had tried selling, there wouldn’t be tension between Sales and Marketing. It is a tough job. Nobody likes rejection. Nobody likes to lose. That common ground from selling something minuscule and going through that yourself will help you understand and build rapport. You’ll know what it feels like..except for the fact that most of the Sales folks you work with are selling to pay for their houses and families. If you were missing a number and risked a mortgage payment if you didn’t hit it, what would you do? You’d put the heat on any person that could help make that a reality.

That’s the game. Sales and marketing go hand-in-hand and more than ever with the emergence of social selling. You want to know why you win. You want to know even more why you lose. You want to take that information and create better messaging, more effective collateral and new content that speaks to what is happening in sales meetings.

You can do this.

Marketers weren’t born. Practice will make you better. Find a solid mentor. Get out there and kick some ass. It can be an insanely rewarding job to see your work contribute to the bottom line or to launch a product that is a fit for the market.

I’m writing the next five things I wish I knew now, but let me know what I missed. If you’d like to read some of my previous ramblings, check them out at chris-moody.com.

This was originally posted on LinkedIn.

A rant on marketing, writing and technical skills

Most marketers are not prepared for today’s job requirements.

Marketing is not glamorous.

WHAT THEY THINK MARKETING IS WHAT MARKETING IS
Creative brainstorming A balancing act between Sales, IT, Product and Creative
A think tank not concerned with the Sales team The front line of Sales responsible for driving leads
Using social media several hours a day Matching social activity to business goals in the free 15 minutes you have
Writing catchy slogans and sayings Working with multiple teams to eliminate fluff and be transparent
Handing ideas off to teams to build them Inputting copy into a CMS, tweaking code and escalating issues

This is not Mad Men. This is not The Pitch. Even agencies aren’t as glamorous as you think (shhh!).
Most marketers are not ready for a job in marketing

Marketing is a grind. It requires exceptional people skills that never seem to be fully addressed in job reqs. It requires understanding who to talk to, what to say, how to frame your interactions, how to handle breaking bad news and matching the interpersonal skills with maniacal project management.

Much is made of the age of transparency. Now, you can’t polish a crappy product with nice messages or design. Users, customers and your employees will see right through that. Marketing takes a backseat to Product.

Yes. Marketing takes a backseat. Your success as a marketer is strongly correlated to the success of the product you represent. You do look into that before you take a job right?

Marketing requires you to sort through fluff, not create more.

It requires effective copy, regardless of role.

Marketing also requires technical skills.

If you can’t edit simple HTML, you may not get the job. It isn’t complicated to learn. Write a post in WordPress and click HTML (beside Visual in the top left of your post). Your job will require you to tweak things and break them until you fix them.

You’ll likely be involved with a CMS (content management system). Many times, this won’t be what you hope it will be – not all companies use WordPress, Drupal or Joomla. You’ll have to learn that too. You can learn HTML in CSS in 30 days for free.

Most importantly…

Marketing requires stellar understanding of how to create and execute campaigns.

What are the business goals?

What are the KPIs (key performance indicators)?

What are the gates / milestones you’re trying to hit?

What is your hypothesis (marketing is scientific, dummy)?

How will you execute?

What contingency plans need to be considered?

What does success look like?

What happens if you fail?

How do you report out progress to the broader team?

What does your dashboard look like?

What do you want to communicate at the end of the campaign?

Where is the failure point?

Is it education? Is it training? Is it not having enough challenging internships?

I’m not quite sure. But, I know that my advice to anyone trying to grow in a marketing career is to demonstrate significant experience in all marketing skills, writing, technical matters (even if just HTML) and be able to communicate that value.

Honestly, I think a lot of folks don’t know exactly what to look for.

It isn’t just me.

I’ve talked to multiple marketing leaders, CMOs, entrepreneurs and business leaders. Marketing tends to get a bad reputation. We have to work to change that. Demonstrate that you don’t fit in the prescribed marketing box and push to make things better.

The lines between marketing, product, UX, design and development are blurring.

It is time to adjust accordingly.

Image via almira_a (CC)

Need to take your Digital Marketing up a notch?

Check out this killer Digital Marketing Training Camp featuring Peter Shankman!

Learn more and register! http://bit.ly/digitalmarketingcamp

Check out the agenda below!

8:30 AM– 9:00 AM
Networking Coffee
Coffee and breakfast for attendees and speakers

 

9:30 AM– 10:30 AM
Keynote: Deliver Amazing Customer Service with Social Media

The Digital Marketing Training Camp will kickoff with a presentation from Peter Shankman. He will be leading off with the Social Media and Customer Service section. Peter is a New York Times Best Selling Author, in addition to a highly sought after speaker.

Every attendee of the Triangle AMA Digital Marketing Training Camp gets a copy of Peter Shankman’s latest book followed by a Q&A session with Peter Shankman.

 

10:45 AM– 11:45 AM
The Future Of Mobile – A republic wireless Case Study
Brian Dally
General Manager, republic wireless
republic wireless is an innovative new carrier spearheading a wireless freedom movement to return value and control of the smartphone experience to their members. republic wireless is a division of Bandwidth.com, whose network and solutions also power other innovative communication services such as Google, Pinger, Skype, Groupme, RingCentral, Phonebooth, and many others.

 

12:00 PM– 12:45 PM
Lunch

 

1:00 PM– 1:50 PM
How To Leverage Video To Drive Conversions
David Rose
COO, Magnet Video
As COO of Magnet Video, David is responsible for overall corporate strategy, finance, sales & marketing, product development and operations. MagnetVideo delivers complete online video marketing solutions that help our clients increase the effectiveness of their content marketing and lead generation strategies. David has more than 15 years of leadership experience with Fortune 500, high-growth and start-up companies in the technology, Internet and media industries, where he repeatedly obtained results by driving new product and market innovations.

 

2:00 PM– 2:50 PM
Search Engine and Landing Page Optimization
Jenny Halasz
President at JLH Marketing, Inc.
Jenny has over a decade of experience in all aspects of online marketing. She develops technical and content strategies for clients, leads workshops and training, and speaks and blogs about all things search. Jenny’s worked with dozens of top companies including Motorola, Lowe’s Home Improvement, SAP, Four Seasons, Humana, Black & Decker, and CitiBank.

 

3:00 PM– 3:50 PM
Engaging Customers with Gamification Campaigns
Jon Barlow
Vice President, Senior Creative Technologist, Capstrat
The role of Creative Technologist is, as the name would suggest, a hybrid between a creative role and a technical role. This position provides solutions that properly blend design, technology and strategy. Jon has exemplified this role as a digital strategist and digital marketing professional working in website design, UX, paid search, SEM/SEO, email and social media outreach for a variety of customers in the healthcare industry.

 

4:00 PM– 4:50 PM
Steps to Converting Existing Visitors to Customers Using Data, Testing and Personalization
Gregory Ng
Chief Experience Officer – CXO at Brooks Bell
An award-winning creative director, designer and direct marketer, Gregory Ng has developed effective, integrated, results-driven marketing programs for Global Fortune 1000 clients with an expertise in the high tech and financial verticals for over 12 years. As CXO (chief experience officer), Greg is responsible for ensuring that marketing strategies are realized through exemplary creative work. Gregory’s direct experience runs deep and includes working for clients like Dell, Bank of America, American Express, Fidelity Investments, the Salvation Army, Microsoft, DSW Shoe Warehouse and Dunkin’ Donuts.

 

5:00 PM– 7:00 PM
Networking Social

The Now Revolution by Jay Baer and Amber Naslund – Book Review and Giveaway

In case you’ve been living in a cave, Jay Baer and Amber Naslund have teamed up and published The NOW Revolution – 7 Shifts to Make Your Business Faster, Smarter, and More Social (affiliate link).

Their new book has been receiving rave reviews and I received a copy with the understanding that I would share my thoughts after reading it…

There is a high probability that this book will frustrate you.

Yes… frustrate you, but follow me here. Jay and Amber have decided to tackle the challenge businesses are facing to adjust to being social and not just doing social. For those of us in or around the “social” industry, we completely grasp this concept.

The NOW Revolution is organized into seven sections – the 7 shifts mentioned in the title. Each shift walks us through the process of becoming social, scalable and sustainable. There are action items, questions, summaries and plenty of additional documents linked via Microsoft Tag technology.

But, you’re wondering why this book may frustrate you.

Most companies are not social.

Even the companies that do social.

Most companies have processes and organizational hierarchies that inhibit being social.

If you have a finger on the pulse of where you work… there is a good chance that reading an actionable guide of what you should or can do to infuse social into your business will lead you to the conclusion How the *$&^ am I going to make this happen?

Being a social company is not a fluffy thing. It isn’t a trendy thing. It isn’t creating cool content that is sharable. It is changing the entire culture of your organization and embracing the fact that there are TONS of things out of your control.

If this was an easy thing to do, we wouldn’t need a book, guide, agency or consultant to help.

What will you get out of The NOW Revolution?

  • Lots of ideas for things to do within the workplace
  • A better understanding of scaling social
  • What to look for and cultivate in employees to become more social
  • How to handle real-time crises
  • A more in-depth knowledge of what listening and monitoring really means
  • Potentially frustrated, depressed or overwhelmed trying to make this happen

Again, I’d like to reinforce the fact that if this was easy… every company would be social. This book when read, understood and placed in the correct hands can be a catalyst to help you start the process of becoming social.

Who should read this?

  • Ambitious, social savvy folks that don’t mind overcoming adversity
  • Executives who don’t want to be years behind the curve (hint: you’re already a few behind)
  • Agencies and consultants that are tasked with improving or creating social strategies and business units

This book isn’t a get rich quick scheme. It isn’t a guide to monetize your blog. It isn’t a direct aide to your personal brand. It isn’t something one person can read and do themselves. However, this book is one that can be passed around to a few key folks and used as a guide to restructure, revamp, create or destroy business practices and processes.

The NOW Revolution is one of the better books I’ve seen to tackle the business and organizational challenges of social media and give you a roadmap to improve things.

What one thing is missing?

Jay and Amber are both extremely smart, engaging and funny folks. I never quite heard their voice in this book. This is something nitpicky and probably comes from the fact that I enjoy talking to each of them, but I wish there was a little more of their personalities here. Granted, the goal of this book isn’t entertainment… it is about empowering you to change your business and teaching you how to do that. But, I would have liked a little of the sarcasm and humor I know and love about each of them. 🙂

Ready to get your copy and start changing your business?

I have three copies of The NOW Revolution to give away to folks who need and want one.

Here is how to win a copy:

  • Tell me why you want this book and what you plan to do with it.
  • 1 Entry: Leave your explanation in the comments section.
  • 3 Entries: Write a blog post telling me why you want this book and what you plan to do with it and link to this blog post. Notify me and link to your post in the comments.
  • One book will go to the best answer and the other two will be randomly chosen (which means you have a 3x better chance to win by writing a blog post).
  • I’ll announce the three winners February 25, 2011!

the-now-revolution-jay-baer-amber-naslund

Disclaimer: All four books were received free of charge with the understanding I would write a review (good, bad, or ugly) and give away the extra books. 🙂

PS. Jay and Amber are coming to Raleigh in May for a Triangle AMA luncheon. Stay tuned for more details!

Why I was totally wrong about Quora and now love it

I was skeptical.

I have too many things to keep up with already.

Half the time I suck at the things I do keep up with.

I routinely fail at Twitter and checked my Google Reader and Tumblr for the first time in three months today.

Enter Quora.

quora-chris-moody-books

I like good marketing books as much as the zombie kid likes turtles. I asked this simple question.

Now, I honestly can’t keep up. I’ve had incredible responses in minutes. Including Dave Morin, Ramit Sethi and other folks that I look up to. Minutes.

I’m getting an update notification per sentence typed in this post.

Which leads me to my main point…

I am an idiot.

I refer to myself as a dumb guy, but I honestly doubted Quora. Purely for intelligent Q&A alone… this is gold. Consider me sold, hooked, signed, sealed, delivered. This is awesome.

Now I have the best marketing and product book list there is and it is being added to as I type.

Join in with your suggestions.

The Top 10 Marketing Posts of 2010

building-blocks

2010 was an insanely productive and busy year, both here on the blog and at work. There were more comments in 2010 than all other years combined and Phonebooth was named one of the top business services of the year by BNET.

Thank you to everyone that has taken the time to read a post, comment, share and even disagree with something that has been posted here. It’s always fun to converse with like minds about marketing.

With that being said…

The Top 10 Posts of 2010

10. Want to improve your company, product, career or self? Be humble.

Funny how any article where you expose yourself (figuratively of course) and are personal is always successful. There is a definite correlation.

9. What I Learned At Social Fresh Charlotte – An Exhibitor, Attendee and Speaker Perspective

This was the birth of The Great Phonetree of Knowledge. A really fun SMB experiment that you should check out with short videos answering small business marketing and social media questions. As always, another fun and productive Social Fresh event.

8. How to Use Social Media to Save Customers

We’ve all complained on Twitter once we’ve reached a certain frustration level. Some companies handle this wonderfully and save customers in the process. This post shares a few of my experiences with social customer support.

7. SEO is Killing Our Creativity

Our SEO genius at Phonebooth (Al Scillitani) and I get along great and work together on almost every outward facing communication. But, there are times when optimization and SEO consideration kills the fun marketer inside of me and the lust for a catchy and descriptive title that search engines may hate.

6. Everyone Needs A Dumb Guy – The Ignite Raleigh Video

I like taking risks. Luckily, enough people voted for my preso idea and I was fortunate enough to educate everyone on the value of my kind of dumb guy. Essentially, you need someone who is “dumb” enough to listen without proposing solutions to truly meet your customer needs and expectations.

5. Out of the Blue… Sears has an Incredible Zombie Campaign

I love zombies. You love zombies. We all love zombies. Sears embraced this around Halloween and created one of the best microsites I have ever seen… a zombie-themed e-commerce site with great supporting content.

4. Ten Signs That Your Company Shouldn’t Use Social Media

You can hate me, but social isn’t for everyone. If you have a crappy business or product… social media won’t fix it. It will help publicize the fact that you are crappy though. I compiled ten indicators that you may need to avoid social media.

3. How to Improve Your Blog Community By Being Yourself

Another personal, but sincere and authentic post. I’ve met great friends online (yes, in real life) and the more you let people get to know you… the stronger the bond you’ll have with your blog community.

2. Five Things I Learned by Hanging at Zappos HQ That You Can Apply to Your Company

Zappos OfficeI had a great tour of Zappos at Blogworld and honestly, didn’t anticipate the popularity this post would receive. It was featured on MarketingProfs.com and their 60 second business tip to their large email newsletter for that particular week. As companies, we have to find something that makes us sticky. Something that defines us. Something that others will be like “I need me some of that.” If we don’t have that, we’re competing on price and fighting for business in the red ocean. This is referred to as “the purple cow” by Seth Godin.

and the most popular post of 2010 is…

1. Are You Influential Where It Matters… With the People You Love?

Chris and Nellary MoodyMy wife actually read this post. As did many friends, colleagues and folks I didn’t know. It was me trying to make myself more accountable. I’m not perfect and you aren’t either. But, the rat race for corporate success should never impact the closeness we have with those we love. I admire the folks that live by this mantra. This is an area we can never master and must always keep ourselves in check.

Thank you all.

Thanks for putting up with my rants, my complaints, my bad posts, my mediocre posts and for finding the patience to wait it out until I write something that speaks to you. I’ll continue to work diligently to produce quality content in 2011 and would appreciate it if you stay with me another year.

I truly appreciate everyone who takes the time to read this. Thank you.

CM

Use opportunistic marketing to get more customers

I’m always amazed at how often marketers don’t take advantages of opportunities that present themselves. Virtually anything that happens can resonate in some way with a key value proposition or marketing message of your product.

I was reminded of this at lunch today near a closed and vacant Schlotzsky’s Deli.

I was eating a quick lunch and like to get out of the office occasionally to clear my head for a few minutes. I picked up lunch at Arby’s and parked in the vacant Schlotzsky’s lot to listen to sports radio and eat.

Two minutes after parking, a car drove up… parked… walked to the door of the completely empty building and then reluctantly walked back to their vehicle.

Another two minutes passed and a car pulled through the drive-thru, also completely empty. They paused for a few seconds and then slowly drove away.

In fifteen minutes, there were eight vehicles that approached a vacant restaurant (and note that it has been vacant for several months).

Why isn’t another restaurant taking advantage of this opportunity?

There is an Arby’s next door. A KFC / Taco Bell about 100 yards away. And even a Firehouse Subs across the street, with similar and arguably, better tasting sandwiches. Would it be that difficult for them to post a piece of paper to the door and drive-thru offering a $1.00 discount if they come to their restaurant instead and mention that they were at the vacant Schlotzsky’s?

I’d venture to say that in the fifteen minutes I was in their parking lot, someone could have gained at least eight more customers that may have liked their clever, albeit extremely obvious marketing ploy.

I know you are all very busy restauranteurs, so I’ve taken the time to make this simple. Just copy this format and see what happens.

How to use Twitter and LinkedIn for business in 20 minutes

Yesterday at Internet Summit (follow the conversation on Twitter at #isum10), I had the opportunity to co-present with Myles Kleeger of Buddy Media about using Twitter, LinkedIn and Facebook for business. I tackled Twitter and LinkedIn and Myles focused on Facebook.

We had a short amount of time, but I opted to offer five things to do (I like easy takeaways from presentations) and one thing not to do for each network. My presentation can be found below.

In a strange twist of fate, this presentation ended up featured on the slideshare.net homepage and was a spotlight presentation on the How-To and DIY section (even though all the content is really verbal :).

Backlinking’s impact on marketing – an open discussion with Garrett French and Al Scillitani

Any sane marketer these days is trying to be in tune with SEO (search engine optimization), SEM (search engine marketing), as well as social media. The combination of all of those elements together gets you the most bang for your buck. Think of it as a product portfolio… technically, you could go with just one, but why not diversify to broaden your earnings and lower your risk?

Backlinking is a critical element of any solid online marketing campaign. The ability to identify the appropriate link sources, reach out to them and acquire a backlink with great anchor text is an art. Personally, it is something that I’m trying to improve.

I had the chance to chat with Garrett French of Ontolo (one of the smartest backlinking dudes around) and Al Scillitani of Phonebooth (analytics genius, colleague and all around nice guy) to learn more about backlinking.

Learn about backlinking in less than 20 minutes:

  • An introduction to backlinking
  • How backlinking impacts marketing
  • How social media is changing backlinking

Are you experimenting with backlinking and integrating it into your marketing campaigns?